Bikayga

Terms of Service

Last updated: 23 August 2026

These Terms of Service ("Terms") are a binding agreement between you ("you", "the merchant") and Bikayga ("Bikayga", "we", "us") governing your use of the Bikayga platform, themes, dashboard, integrations and related services (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Bikayga provides software that lets you build and run your own online store, including ready-made themes, Cash on Delivery (COD) checkout, WhatsApp ordering, courier booking, payment integrations and, on eligible plans, AI-powered tools. Bikayga is a technology platform only: we are not the seller of the products listed on your store, we are not a party to transactions between you and your customers, and we do not take custody of your goods.

2. Accounts and eligibility

  • You must be at least 18 years old and legally capable of entering into a contract in Pakistan.
  • You must provide accurate information (name, phone number, email) and keep it up to date.
  • You are responsible for all activity under your account and for keeping your login secure.
  • One person or legal entity may not maintain accounts for fraudulent or abusive purposes.

3. Subscriptions and billing

  • Plans are billed in Pakistani Rupees (PKR), monthly or annually, at the prices published on our website.
  • Your subscription renews automatically at the end of each billing period unless cancelled.
  • We may change plan prices with at least 30 days' notice; changes apply from your next billing period.
  • Failure to pay may result in suspension of your store after reasonable notice.

4. No refunds

All subscription fees are non-refundable. Please review our plans and features before you subscribe. Cancelling a subscription stops future billing, but fees already paid — including the unused remainder of a monthly or annual period — are not refunded, in whole or in part. See our Refund & Cancellation Policy for details and the limited exceptions (such as duplicate or erroneous charges).

5. Your store, your content, your customers

  • You own your brand, product content, customer relationships and customer data.
  • You grant us a limited licence to host, display and process your content solely to operate the Service.
  • You are the seller of record: product quality, pricing, order fulfilment, warranties, buyer refunds and exchanges, taxes and legal compliance for what you sell are entirely your responsibility.
  • You must publish honest product information and honour the orders you confirm.

6. Prohibited products and activities

You may not use Bikayga to sell, advertise or facilitate any of the following. This list is not exhaustive — see the full Prohibited & Restricted Items policy:

  • Arms and weapons of any kind — firearms, ammunition, explosives, weapon parts and accessories, or any item designed to cause injury.
  • Narcotics, controlled substances, and prescription medicines sold without lawful authorisation.
  • Counterfeit, stolen or smuggled goods, or items that infringe someone else's intellectual property.
  • Adult content and services, gambling, lotteries or betting.
  • Alcohol and any goods whose sale is unlawful in Pakistan.
  • Hazardous chemicals, fireworks and dangerous materials.
  • Wildlife, endangered species and products derived from them.
  • Fraudulent schemes, pyramid or multi-level marketing programs, or "get rich quick" offers.
  • Anything that violates the laws of Pakistan or the rights of others.

We may remove content, suspend or permanently close stores that breach this section — without refund — and may report unlawful activity to the relevant authorities.

7. Acceptable use of messaging

Bikayga prepares WhatsApp messages for order confirmations, delivery updates and genuine customer conversations, which you send from your own number. Spam, bulk unsolicited marketing, harassment or any misuse of messaging channels is prohibited and may result in suspension.

8. Third-party services

Couriers, payment providers (such as Easypaisa and JazzCash) and WhatsApp are independent third parties with their own terms. We book parcels directly with PostEx and Leopards on your own account; with any other courier you book the parcel yourself and record the tracking number with us. We are not responsible for their performance, delays, losses in transit or their handling of payments. Claims relating to a courier or payment provider must be pursued with that provider; we will reasonably assist where we can.

9. AI features

AI-generated content (such as product descriptions and suggested replies) is provided as a starting point. You must review AI output before publishing or sending it; you remain fully responsible for everything published on your store. Nothing an AI feature produces is business, financial or legal advice.

10. Intellectual property

The Bikayga platform, themes, designs, logo and software remain our property. We grant you a non-exclusive, non-transferable licence to use them while you have an active subscription. You may not copy, resell, reverse-engineer or redistribute the platform or its themes.

11. Suspension and termination

  • You may cancel at any time from your dashboard; your store stays live until the end of the paid period.
  • We may suspend or terminate accounts that breach these Terms, create legal risk, or remain unpaid.
  • After termination you may request an export of your product and customer data within 30 days, after which it may be deleted.

12. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". While we work hard to keep your store fast and online, we do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, Bikayga's total liability for any claim arising out of the Service is limited to the subscription fees you paid to us in the three (3) months before the event giving rise to the claim. We are not liable for indirect or consequential losses, lost profits, lost data, or the acts and omissions of merchants, buyers, couriers or payment providers.

13. Indemnity

You agree to indemnify Bikayga against claims, losses and costs arising from the products you sell, the content you publish, your breach of these Terms, or your violation of any law or third-party right.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or a dashboard notice at least 14 days before they take effect. Continuing to use the Service after changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute arising from them.

16. Contact

Questions about these Terms: hello@bikayga.com or WhatsApp +92 347 5084493.