Bikayga

Refund & Cancellation Policy

Last updated: 23 August 2026

We keep this simple: you can cancel whenever you like — but subscription fees, once paid, are not refunded. Please review our plans and features before you subscribe.

1. No refunds on subscription fees

• All subscription payments — monthly and annual — are final and non-refundable.
• There are no refunds or credits for partial months or years, unused time, downgrades, or periods when you did not use your store.
• If your account is suspended or terminated for breaching our Terms of Service (for example, selling prohibited items), no refund is due.

2. Cancelling

• You can cancel any time from your dashboard or by messaging us on WhatsApp.
• Cancellation stops future billing. Your store stays live until the end of the period you have already paid for.
• Annual plans not cancelled before renewal are billed for the next year and follow the same no-refund policy.

3. The only exceptions

We will promptly refund or credit payments that should not have happened:

• Duplicate charges for the same billing period.
• Charges made after you cancelled, where the cancellation was confirmed before the billing date.
• Any other billing error on our side.

Report a billing error within 30 days of the charge and we will fix it.

4. Refunds for your customers' orders

Bikayga is the platform, not the seller. Refunds, returns and exchanges for products bought from your store are between you and your customer, under the policy you publish on your own store. We do not hold buyer funds and cannot issue refunds to your customers on your behalf.

5. Contact

Billing questions: hello@bikayga.com or WhatsApp +92 347 5084493.